Delivery and Returns

EXCEPTIONAL COVID-19 NOTICE

We are managing to dispatch everything on time but please allow an extra 2-3 days on normal delivery times while the Covid-19 shutdown continues. This is due to courier capacities being exceeded in certain areas. We sincerely apologise for any delays or inconvenience caused but please try to be patient both with us and the couriers.

Free delivery

We provide a weekday (Monday to Friday) delivery service anywhere in the Republic of Ireland and Northern Ireland. Delivery is free on orders over €100 in value, while a small delivery charge of €10 will apply to cover our costs on orders less than that.

In normal circumstances, orders received before 1pm Monday to Friday will be dispatched the same day. The only exceptions to this are bank and public holidays where we may be closed, or if a wine you have ordered is out of stock and we can’t contact you in time to confirm a replacement or refund.

We have been working with the award-winning Fastway Couriers since we started selling wine online in 2008 and they deliver nationally on our behalf. Delivery is normally the next working day following dispatch, however occasionally this can be a little longer, if there’s an issue completing delivery or during busy periods such as Christmas. We ask you allow up to 3 working days for delivery from the date of dispatch. If by this time you have not received your wine you should contact us and we can follow up on your behalf.

Receiving your delivery

The person receiving the delivery will be required to sign for it and must be able to prove they are over 18 years of age. Permission to leave in a safe place, such as in a shed or with a neighbour, can be given by the purchaser but at the purchaser’s own risk.

Breakages

We’re shipping glass so very occasionally, and despite our very best efforts, breakages happen. As soon as we’re made aware of this, we will dispatch your order again at the earliest opportunity. You should never accept a parcel from us that appears damaged, in the unlikely event that this happens you can refuse receipt and ask the courier to return to sender.

Returns

You can return all or part of your order up to 14 days after you have received it, however you will be responsible for the safe return to us and all goods must be undamaged and in a resalable condition. You can also return the order in person to us at our Cork warehouse. A refund as appropriate will be provided within 7 days of receipt by us.