Posts Tagged ‘Price promise’

Lies, damn lies

More From: Curious Wines
Posted March 31st, 2011 by Michael Kane | 13 Comments

So the supermarkets are back in the news again for fiddling prices and muddling consumers.

This week, Tesco admitted that it increased the prices of about 250 products in the first part of this year before reducing them again ahead of a price promotion campaign it launched on Monday (Conor Pope, Irish Times). They wouldn’t comment on a report of about 8,000 price increases in the first two months of the year.

This is hardly breaking news. I’ve commented before on the disingenuous, often deliberately misleading tactics of supermarkets when it comes to price promotions – unashamed price inflation to create false discounts to customers – but it is encouraging to see them get caught red-handed, and to see people like MEP and food policy expert Mairéad McGuinness take them to task.

Only this week my wife complained about buying her usual bags of seeds for sprinkling on salads and the like. She’d become familiar with the 79 cent regular price point and was delighted to see a 3 for 2 offer in the supermarket in question. What she wasn’t delighted to see was the €1.19 per packet charged at the check-out – she got the 3 for 2, but at a price-point 50% higher than normal, seemingly for the purposes of the promotion in question.

Even more incredulously, when this was pointed out to a supervisor and the promotional end was inspected, the original 79 cent price tag was still on the shelf alongside the new €1.19 one, but immediately removed by the supervisor leaving just the new higher price tag. My wife was refunded to honour the 3 for 2 at the 79 cent that had been present when she made her purchase, but fumed at the deliberate attempt by the supermarket to mislead her.

How many customers had already been through the check-out without noticing the two price points? More to the point, how many people were fooled into buying the product because of this disingenuous promotion?

There are laws to protect consumers against false advertising and price promotion, but as ever the devil is in both the detail and the enforcement. With so many products, with differences in packaging, varietals and pack sizes, it’s impossible to watch all of the prices all of the time.

Tesco tried to explain away their early year price increases, saying “many were as a result of products coming off promotions in the post-Christmas period“.

Call me sceptical, or even cynical, but I’m unequivocal about this.

The 79 cent seed incident, like the countless other false promotions in our major supermarkets, is much more than creative accounting or price-tinkering. It’s a downright lie, and the companies that perpetrate them are fraudsters and cheats.

As an Irish, family-owned company with a narrow product set – all we sell is wine, after all – we have a very clear view and policy on pricing. We price honestly and fairly. We set our normal retail prices to reflect a strong price/quality ratio on every single wine we source. It is our bread and butter, and modus operandi, that we get judged on the quality of our wines at our full retail price.

We don’t yo-yo our prices to create false discounts but we do price promote. Sometimes these discounts are part-funded by our suppliers to drive volume and brand penetration, sometimes we wholly fund it ourselves for the same goal.

We use our rolling headline promotions, like the current 20% off Spain offer, to concentrate our buying for the period in question, encourage customers to try new wines from regions they wouldn’t normally go to, and to provide a strong and genuine value proposition to the consumer on every visit.

But never, ever do we inflate a price to subsequently discount it, and never, ever do we lie about prices.

The wine industry is a terrific one to be a part of. Curious Wines will be three later this year, and the signs are good. We grew by over 60% in sales between 2009 and 2010, and first quarter growth in 2011 is following a similar vein. The response from customers and support to a new entrant is heart-warming news to the independent sector (not to mention my poor wife who supported me with this crazy idea from the start).

So we’re not afraid, nor frankly too concerned at all, by any competition – it’s a healthy thing for any sector and ultimately best of all for consumers. But all we do ask is that the incumbent players, and in particular the big guys, play fair.

Is that too much to ask?

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Scraping the Top of the Barrel: Curious Picks

More From: Curious Wines
Posted March 10th, 2009 by Michael Kane | 3 Comments

Putting our money where our mouths are once again, we’re introducing another way of extending your wine adventures and discovering new delights, without breaking the bank.

Curious Picks are my personal recommendations on wines to try from the Curious cellar, each with a 100% genuine discount aimed unashamedly at tempting wine fans, in the full confidence that they’ll be back for more once they’ve tried it. This is the spirit of the Price Promise I penned before we’d sold a bottle, and which we will continue to champion at every opportunity.

Every Curious Pick will be selected on one or more of the following criteria:

  • Exceptional quality-to-price ratio: the only way to compare an everyday glugging Chardonnay with a Premier Cru Chablis – does the wine represent good value at it’s retail price point
  • An exceptional example of a particular grape, region or style
  • A sheer, out-and-out curiosity: you know, those wines that make you go, “wow, I’ve never tasted anything like that before” (but in a good way!).

So, onto the important stuff, my first six Curious Picks:

Farnese Montepulciano d’Abruzzo: one of the wines selected for our Battle of the Recession Busters April contest. Stunning example of great Montepulciano for under a tenner. Light bodied, packed with luscious red fruit, soft spice and lovely balanced acidity. Normally €9.99, buy two for €8.49 each.

Heartland Stickleback Red: the superbly priced entry red from the inimitable Ben Glaetzer, a rich and succulent blend of Cabernet Sauvignon, Grenache and Shiraz. Normally €11.99, buy two for €9.99 each.

Tussock Sauvignon Blanc: Nelson’s a stone’s throw from Marlborough and is currently producing Sauvignons that Marlborough are now struggling to with the volume demands. Ripe tropical fruit and great balance make this a great buy at the regular €12.99, get two for only €10.99 each.

Lingenfelder Bird Label Riesling: I’d been looking for a good value, attractively packaged German Riesling, and was over-the-moon on finding this. It’s medium-dry with crisp acidity to balance, and absolutely bursting with green apple, pear, apricot and spice. Great value at €12.99, buy two for €10.99 each.

Domaine Roland Betton Crozes Hermitage: one of those wines where my tasting notes seemed to never end. Classic Rhone rusticness, structurally superb, and amazing complexity – I got “menthol, cigar box, earthy, coffee, hints of leather and spice” before I’d had a taste! Normally €19.99, try it at €16.99 and be blown away.

Woodstock ‘The Stocks’ Shiraz 2004: a McLaren Vale icon from century-old vines, this is the wine that restored Lar Veale‘s faith in Shiraz! Big, black and bold, packed with flavour, complexity and exquisite balance, this isn’t for the faint-hearted. We really want people to try this wine so we’ve knocked a fiver off – normally €29.99, now €24.99.

We’re well stocked on all these wines but, as ever, all offers are while current stocks last, so get it quickly if something really grabs your fancy.

Happy exploring,

Mike, Chief Taster (yes, it is the best job in the world)

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